vptk Privacy Policy — Your Information Is Completely Safe

Introduction and Scope of Policy

vptk is a trusted online casino and betting platform in Bangladesh. We place the highest importance on our users' privacy and are fully committed to protecting your personal information. This Privacy Policy (Privacy Policy) is a legal document between you and vptk, describing what types of information we collect, why we collect it, how we use it, and under what circumstances we may share it with third parties.

This policy applies to the vptk.cam website and all services associated with it. By using our platform, you agree to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

Our privacy policy may change from time to time. For any significant changes, we will publish a notice on the website and state the date of the latest update at the top of the policy. We recommend reviewing this page regularly.

What Information We Collect

vptk collects certain personal information to create and manage your account, provide services, and meet legal obligations. This information falls into two main categories.

2.1 — Information You Provide

Information provided directly by you when you register with us or use our services:

• Full name and date of birth
• Valid email address
• Current residential address
• National ID card or passport details (for KYC verification)
• Financial information: bKash, Nagad, Rocket, or bank account details
• Transaction history and deposit/withdrawal records
• Content of communications with customer support

2.2 — Automatically Collected Information

Information collected automatically when you use our platform:

• IP address and device identification details
• Browser type, language, and operating system
• Login time and session duration on the platform
• Page visit logs and navigation data
• Information collected through cookies and similar tracking technologies
• Gameplay data and betting history

Purpose and Use of Information Collection

vptk uses your personal information only for the purposes listed below. We never use your information for unauthorised purposes.

• Account Management: Completing your registration process, verifying login, and ensuring account security.
• Identity Verification (KYC): Confirming age and identity to meet legal obligations — only users aged 21 and above may use our platform.
• Financial Transactions: Processing deposits and withdrawals, preventing fraud, and ensuring financial security.
• Customer Support: Providing prompt resolution of your complaints, questions, and requests.
• Technical Improvement: Analysing data to improve platform performance and enhance the user experience.
• Legal Compliance: Adhering to applicable laws, regulations, and court orders.
• Responsible Gaming: Identifying problematic gambling behaviour and providing support when needed.
• Communications: Sending important service-related notifications, bonus offers, and promotional information (with your consent).

Sharing Information with Third Parties

vptk does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, we may share specific information in the following limited circumstances:

4.1 — Service Provider Partners

To operate our platform, we work with trusted third-party technology companies — such as payment processors (bKash, Nagad, Rocket), game software providers, and cybersecurity service providers. These partners are given access only to the information necessary to carry out their work and operate under strict confidentiality agreements.

4.2 — Legal Obligations

In the case of court orders, government directives, or legal requirements, we are obligated to provide the relevant authorities with the necessary information. In such cases, we provide only what is legally required.

4.3 — Fraud Prevention

In cases of cybercrime, financial fraud, or account security breaches, relevant information may be shared with investigating agencies.

Cookies and Tracking Technologies

The vptk website uses cookies and similar technologies to improve your browsing experience and ensure platform functionality.

5.1 — Types of Cookies

• Essential Cookies: Essential for maintaining your login session and ensuring security protection.
• Functional Cookies: Used to remember your language preferences and settings.
• Analytics Cookies: Help monitor platform usage to improve service quality.

5.2 — Cookie Controls

You have the option to accept or reject cookies by changing your browser settings. However, disabling certain essential cookies may limit some platform functionality.

Data Protection and Security Measures

vptk has implemented the highest industry-standard technical and organisational measures to protect your personal information.

• SSL Encryption: All data transmitted on our site is protected through SSL/TLS encryption, which safeguards your information from unauthorised access.
• Secure Servers: Your information is stored in high-security data centres with no unauthorised physical access.
• Access Controls: Only authorised staff can access your information, and all access is logged.
• Two-Factor Authentication: We support two-factor authentication to add an extra layer of security to your account.
• Regular Security Audits: Our systems undergo regular security testing to identify and quickly resolve any vulnerabilities.

However, no method of data transmission or storage over the internet can be guaranteed to be 100% secure. You can also contribute to your account's security by keeping your password private and ending your session after logging in on another person's device.

Data Retention Period

vptk retains your personal information only for as long as necessary. The retention period depends on the type of information and the relevant legal obligations:

• All account information is retained while the account remains active.
• Financial transaction records are retained for a specified period following account closure, as required by legal obligations.
• KYC verification documents are retained in accordance with regulatory guidelines.
• After the specified period, information is securely deleted or anonymised.

Your Rights

vptk respects your rights regarding your information. You have the following rights:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: You have the right to request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances, you have the right to request deletion of your personal information, though this may be limited where legal obligations apply.
• Right to Restrict Processing: In certain cases, you have the right to request that processing of your information be restricted.
• Right to Object: You have the right to object to marketing communications and request that they be stopped.
• Right to Data Portability: You have the right to receive your own information in a structured, commonly used format.

To exercise these rights, please contact us at: [email protected]. We will process your request within a reasonable time.

Protection of Minors' Information

vptk strictly provides services only to users aged 21 and above. We do not knowingly collect any personal information from minors. If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information.

If a parent or legal guardian believes their child has gained access to our platform, please contact [email protected] immediately.

International Data Transfers

Your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that data transfers comply with applicable data protection laws and that appropriate safeguards are maintained for your information.

We have Data Processing Agreements (DPA) in place with all our service provider partners to ensure adequate protection of your information.

Responsible Gaming and Data Use

vptk prioritises responsible gaming. We may analyse your gameplay data to identify signs of problematic behaviour and provide support when needed. Information used for this purpose is never used for marketing.

You may also contact us on your own to request self-exclusion, deposit limits, or an account break. To learn more about responsible gaming, visit our Responsible Gaming page.

Policy Changes and Updates

vptk periodically reviews this privacy policy and updates it as needed. For any significant changes, we will inform you in the following ways:

• By publishing a notice at the top of the website
• By sending a message to your registered email address
• By updating the "Last Updated" date at the top of the policy

Continued use of the platform after any changes will indicate that you have agreed to the updated policy. We recommend that you review this page regularly.